We ship worldwide, and use International courier for all our shipping needs. Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overhead.
Most purchases are shipped from our warehouses and should arrive within seven business days (does not include processing time).
If there is a delay, we will notify you by email.
Items ordered together may not arrive in the same box or at the same time.
Shipping and processing charges are based on the number of ordered items.
Your Total Shipping & Handling Fees = Per-Shipment Cost + (Number of Items x Per-Item Cost).
Each volume is considered an item when calculating the shipping charges of multi-volume product sets.
All of our items are guaranteed as described and are only shipped on approval. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement.
If, within 7 days you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value, unless the return is a result of our error.
If you wish to return an item, we ask that you notify us first via email at firstname.lastname@example.org. A sales representative will reply and make the necessary shipping and insurance arrangements to ship the item back safely via Courier. Kindly do not refuse delivery of your order, refusing delivery may increase the amount of time that is needed to process your credit.
We are committed to respect your privacy and recognize your need for appropriate protection of personally identifiable information you share with us.
You can visit our website without telling us who you are or reveal any personal information about yourself. However, when you make a purchase, we ask you to provide certain information about yourself, like your name, shipping/billing address, telephone number, email address, etc.
We will never cross-reference information, including personally identifiable information about you, with any other third party, in order to prevent such persons or entities from contacting you regarding their products and services.